Managing services and pricing

Your service catalog defines what you sell and what each thing costs by default. Quotes and invoices pull from this list, and you can still override the price on any line item.

Services live in Settings → Services. Each service has a name, an optional description, and a default price. When you add a service to a quote or invoice, Mowzey prefills the price for you — but you can override it per line item without changing the underlying catalog. This guide covers adding services, editing them, removing them, and how price changes interact with existing recurring subscriptions.

Where to find services

Click your avatar in the bottom left of the app, choose Settings, then pick Services in the sidebar. You'll see your full catalog as a list, with the default price next to each one.

Only owners and admins can edit services. Crew members see the catalog when they're scheduling jobs but can't add or change entries.

Adding a new service

1
Click Add service at the top right of the Services page.
2
Enter a service name. Keep it short and customer-friendly ("Standard mowing," "Spring cleanup," "Fertilizer treatment"). The name shows up as the line item on customer invoices.
3
Set a default price. This is what prefills when you add the service to a quote or invoice. You can still override it for a specific customer at the line-item level.
4
Optionally add a description. This shows under the line item on quotes (useful for things like "includes edging, trimming, and blow-down").
5
Click Create service. The new entry appears in the catalog immediately and is selectable in every quote and invoice dropdown.

Pro tip

Start with 3-5 services covering 80% of what you sell. You can always add more later. A bloated catalog slows down quote-building because every dropdown gets longer.

Editing an existing service

Click any service in the catalog to open the edit dialog. You can change the name, description, or default price, then click Save changes.

Edits are forward-looking:

  • New quotes and invoices use the updated name and default price.
  • Quotes and invoices that have already been generated keep their original line-item text and price. They don't retroactively update.
  • In-progress jobs continue using whatever line items were set when they were scheduled.

Removing a service you no longer offer

Hit the trash icon on a service row to delete it. That removes it from the catalog so it won't appear in the dropdown when you build future quotes, invoices, or jobs. There's no separate "inactive" toggle at this point — delete is the only action.

Here's what happens to your existing records when you delete a service:

  • Past invoices and quotes still display correctly. Each line item keeps its own description, quantity, rate, and amount, which were copied off the service at the time it was added. Your historical billing records and totals don't change.
  • The line item's link back to the catalog goes away. If you click into an old line item and try to "Use service" to re-prefill from the catalog, the deleted service won't be there anymore.

Don't delete a service that's currently in use

If a service is on an active recurring subscription or an upcoming scheduled job, leave it in the catalog. Deleting it while it's still being referenced by live records can cause those records to behave unpredictably (e.g., the next subscription invoice may fail to spawn its line items cleanly). The safer move: just stop adding that service to new things, and let it phase out as existing subscriptions end naturally.

Practical rule of thumb: it's always safe to delete a service you've never used (created by mistake). For anything that has appeared on a real invoice, leave it alone unless you're absolutely sure no live records still reference it.

How prices flow into quotes and invoices

When you add a service to a quote or invoice:

  1. Mowzey prefills the line item with the catalog's default price.
  2. You can override that price right in the line-item field for that specific quote or invoice. The catalog isn't touched.
  3. When you send the quote or invoice, the price that goes out is whatever's on the line item — not whatever is in the catalog now or later.

This means you can run promotional pricing for one customer, charge a longstanding customer their grandfathered rate, and quote a premium rate for a difficult property — all without juggling multiple services.

Recurring subscriptions and price changes

When a customer accepts a recurring quote, Mowzey creates a subscription that locks in the price on each line item at that moment. Raising the default price on a service later does not raise the price for existing subscribers.

That's intentional — surprise price increases on autopay subscriptions are how you lose customers and pick up chargebacks. If you want to raise prices on an existing subscriber, you do it explicitly:

  1. Tell the customer in advance (email or text). A one-paragraph heads-up two weeks out works fine.
  2. Open the customer's record, find the active subscription, and edit the line-item price.
  3. The next invoice generated by that subscription uses the new amount. Past invoices stay at their original price.

Price changes are per-customer

There is no bulk "raise prices on every subscriber by 10%" button by design. Every change is a deliberate conversation with that customer, which keeps churn down.