Assigning subscriptions to clients

Once a service is set up as recurring, putting a customer on it takes about 20 seconds.

You already have your recurring service defined (see Setting up subscription billing). This article covers the customer side: assigning the subscription, picking a start date, and what to do later when life gets in the way — winter pauses, price changes, declined cards.

Assigning a subscription

1
Open the customer's profile and click Add subscription.
2
Pick the recurring service. Only services with the recurring toggle on show up in the list.
3
Set the start date. This is the first visit, and the first charge if the cadence is weekly or biweekly. For monthly subscriptions, the start date becomes the monthly anniversary.
4
Confirm the cadence (it defaults to the one set on the service but you can override per customer) and the price.
5
Click Create subscription. Mowzey schedules all the future jobs onto your routes and creates the Stripe Subscription on the customer's card.

Customer needs a card on file

A subscription won't activate without a saved card. If the customer doesn't have one, Mowzey will prompt you to send a card capture link first. See Collecting cards on file from clients.

Pausing for winter (or any other reason)

Open the subscription on the customer's profile and click Pause. Pick a resume date or leave it open. While paused:

  • No charges run.
  • No jobs are scheduled.
  • The customer keeps their place — the subscription resumes at the cadence and price you set originally on the resume date.

You can resume early at any time from the same screen. The next charge fires on the next cycle date based on when you resumed.

Changing the price mid-subscription

Costs go up. To bump a subscription price, open the subscription on the customer's profile and click Change price. Pick when the new price takes effect:

  • Next cycle (default): the current cycle finishes at the old price, the new price kicks in on the next charge.
  • Effective immediately with prorated charge or credit on this cycle.

Pro tip

When you raise the price, Mowzey sends an email to the customer noting the change and the date it takes effect. It's a courtesy — and it heads off the "wait, why was I charged more?" call.

What happens if the card fails

Stripe declines happen, especially around card expirations and travel. Mowzey handles the retry sequence for you:

  1. Stripe retries the charge automatically up to 3 times over a week.
  2. The customer gets an email each time, with a link to update their card.
  3. You'll see a red Past due badge on the subscription and an alert on your dashboard.
  4. If all retries fail, the subscription moves to Unpaid. Future jobs stay scheduled but the past-due invoice is still owed.

See Handling failed payments for the full playbook — including reaching out to the customer, swapping cards, or accepting an off-platform payment.

Canceling

Open the subscription, click Cancel, and choose end-of-period (default) or immediate. End-of-period keeps the already-paid cycle in place. Immediate cancels right away with an optional prorated refund. Either way, future recurring jobs are removed from your routes.