Marking jobs complete

One tap when the work's done. Optional photos and notes. Billing fires automatically when configured.

Marking a job complete is a single tap on the card. Everything else (photos, notes, time on site) is optional. Once you complete a job, Mowzey decides what to do next based on your billing settings: either charge the card on file right now, or drop a draft invoice for the office to review. This guide walks through both paths.

Before you tap Complete

Make sure the job is actually in progress (yellow border, yellow status dot). If it's still blue (scheduled), tap Start first. You can technically jump straight from scheduled to complete on a single card, but starting first gives the office a real-time signal that you're on site and gives you a cleaner time log.

Pro tip

Walk the property before you mark complete. Check that gate got closed, no equipment got left behind, no pet got out. Two seconds of double-checking saves an angry phone call.

Tap Complete

1
On the job card for the property you just finished, tap Complete.
2
A completion sheet slides up. You can save right here for the fastest possible flow, or add photos and notes first.
3
Tap Save. The card flips green and drops off Today into your Completed history.

Behind the scenes Mowzey timestamps the completion against your account. If you started the job earlier, time on site is logged from Start to Complete. If you skipped Start, the timestamp captures Complete only.

Adding photos and notes (optional)

The completion sheet has fields for both. Use them when they help, skip them when they don't.

  • Photos. Before and after shots are the most common use. They prove the work was done if a customer ever pushes back, and they're great marketing material if you want to show prospects what your crew turns out.
  • Notes. Anything the office or the next crew on this property should know. See Logging job notes and issues for what's worth writing down.
  • Time on site. Auto-calculated from Start to Complete. You can override the duration if you forgot to start the job and want the time to be accurate for payroll.

What happens after you tap Save

Two possible paths, depending on how the office set up billing for this customer.

If instant billing is on and the customer has a card on file: Mowzey generates the invoice immediately and charges the card. The customer gets a paid receipt by email within seconds. You can see the invoice in Paid status from the customer's profile before you even pull out of the driveway.

Otherwise: Mowzey generates the invoice in Draft status. The office reviews it, sends it to the customer, and follows up on payment. You don't need to do anything more.

Off-platform payments

If a customer pays you in cash or by check on site, mark the invoice paid through that off-platform option from the customer's profile. The $3 platform fee is forfeited for off-platform payments, but the work still gets logged.

Where the completed job lands

Completed jobs drop off the Today tab the moment you save. You'll find them in two places after that:

  • The customer's profile. Service history shows every completed job, with photos, notes, and time on site. Useful when a customer calls weeks later asking what you did.
  • Schedule → List view. Filter by Completed status to pull up every job your crew finished in any date range. The office uses this for billing reconciliation and payroll.

Completed jobs cannot be uncompleted, but the office can adjust photos, notes, and time on site from the customer's profile if you spot a mistake.

If you couldn't actually complete the work

Don't mark it complete. If the gate was locked, the customer cancelled at the door, or your equipment died halfway through, see Handling skipped and rescheduled services for the right way to log it. Marking incomplete work as complete triggers an invoice the customer doesn't owe, which is a fight you don't want to have later.