Creating a new route

Open the Schedule Builder, pick a crew and a day, drop your customers on the map. That's the whole thing.

A route in Mowzey is not a separate object you name and save. It's the set of jobs that exist when you assign customers to a crew on a day of the week. This guide walks through doing that for the first time. By the end your crew will open the Schedule page the next morning and see their day in optimized order.

Before you start

Two things need to exist before you can build a route:

  • At least one crew. Settings → Crews. A crew is a name and a color (L1, L2, TR — short labels work best on the map). One-person operators just create a single crew with their own name.
  • Customers with active subscriptions. Customers → Add Customer. Each customer needs an address Mapbox can geocode, and a recurring service (weekly, biweekly, or monthly) so they show up in the Schedule Builder.

If those are in place, you're ready to build.

Open the Schedule Builder

1
In the main nav click Schedule, then Builder. The page splits into two halves — a Mapbox map on the left and a sidebar on the right.
2
Map markers are colored by day of the week (Monday is blue, Tuesday is emerald, and so on). Each marker carries a small crew abbreviation pill so you can see crew assignment without a second color.
3
The sidebar groups every customer by crew, then by day. Customers without a crew or day yet appear in an Unassigned section at the top.

Assign customers to a crew and day

On desktop, the builder uses drag and drop. On mobile, you tap a customer row and pick the crew and day from selects.

1
Find a customer in the Unassigned section, or in any crew/day slot you want to move them out of.
2
Grab the drag handle on the left side of the row and drag the customer onto the crew/day slot where they belong. The slot highlights as you hover over it.
3
Drop. Mowzey saves the assignment immediately — no separate save button. The map refreshes and the marker takes on the day color.

Pro tip

Working from a phone in the field? Tap the customer row, pick the crew, pick the day, hit save. It's slower than drag-and-drop but it works one-handed in the truck.

Fill the day with neighbors

The biggest gains come from grouping geographically. The map makes this visual. As you drop a customer into Tuesday/Crew L1, you'll see an emerald marker appear. Look around it — any other customers nearby that are still gray (unassigned) or a different color are good candidates to also pull into Tuesday/L1.

A well-built route looks like a tight cluster of same-color markers on the map. A poorly-built route looks like confetti.

What your crew sees the next morning

Once a customer is assigned to a crew and day, recurring jobs auto-generate for the next eight weeks. When your crew opens Mowzey in the morning they go to the Schedule tab and land on the Today view. They see:

  • Their jobs grouped under their crew name.
  • Stops in optimized order (assuming the route has been optimized — see the next article).
  • Customer name, address, service, and a one-tap Start button on each job.
  • A Directions button that hands off to Apple or Google Maps for turn-by-turn navigation.

Nothing else to set up. The route you built last night is the schedule they work today.

Common first-time mistakes

Trying to build all five days at once. Start with Monday. Fill it. Move to Tuesday. The map stays readable when you focus on one day color at a time.

Forgetting to set a frequency on the customer. Customers without a recurring subscription don't appear in the builder. If someone is missing, check their subscription tab.

Ignoring drive time across crews. Two crews driving past each other to swapped neighborhoods is pure waste. Use the map to spot it.